Terms Of Service

Terms Of Service

Terms of Services
Revision date: 23/09/2017

All services provided by Needaserver  ("Needaserver ") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Worldwide federal, state or city law is prohibited. This includes, but is not limited to copyrighted material, the material we judge to be threatening or obscene, or material protected by trade secret and other statutes. The subscriber agrees to indemnify and hold harmless Needaserver from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to Needaserver servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

pirated software 
hacker programs or archives 
Warez sites

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION FEE WILL APPLY. Additionally, Needaserver  WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

 

Traffic Usage
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill $1.00 for each Gb of traffic exceeded. This amount is not prorated, meaning that 1 MB - 1 Gb will be treated and billed as the same.

IRC
We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse
Any attempt to undermine or cause harm to a server or customer of Needaserver is strictly prohibited. As our customer, you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of the refund.

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

All sub-networks, distributive hosting sites and dedicated servers of Needaserver must adhere to the above policies, with the exception of system resources in respect to dedicated servers.

Billing
By the Account Activation Date of each month, Needaserver  shall either:

(1) debit the client's credit card (when such information has been provided by the client); or

(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Needaserver by no later than the specified payment due date. Needaserver shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.

Service Fees
Certain services carry a setup fee charged by Needaserver to a client, which must be paid by client in order to have use of said services. If client terminates this agreement, the client shall be responsible for any and all outstanding fees owed to Needaserver and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when the client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded. 

Money back guarantee & refund policy
We offer a 7 day Money back guarantee.
Refunds: If the client has retained the services for one year and has pre-paid Needaserver for such services, refunds will be issued for any unused full month of the services, upon client's request. Therefore, if client's account is canceled at any point during the one-year term, the client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.

If you are not happy with your service within the first 7 days we are happy to provide you a full refund
with some limitations for example. if the service has been used for more than 30 minutes then it is deemed as used and is not allowed for a refund. but for example day one you play/use for 5 mins and day two for 24 minutes and rest of the week you do not access the service then it only totals 29 minutes and will be supported by our refund policy and you will be awarded a Full Refund for your services. it is at the staff's discretion if they were to allow adjustments to this.
With Dedicated Servers, THESE are NOT covered by our Refund Policy as they are pre-paid for one month at this time there is NO Leway on this part of the Policy.

Account Credit Policy

All Credit Applied to account has a service value but upon request to remove from account has a value of 0.001p per penny of credit for example if you had £50 credit you could be refunded 5p there is NO leeway on this Policy as the credit is to be used towards paying towards your services ONLY (WE ARE NOT A BANK)

Optional Extras

All Optional Extras   (Teampseak Rooms and Permissions, Arma Scripts, Arma Map work, Infistar Installation and update service, Server Textures)
 CAN TAKE UP TO Two Weeks to complete Please be aware of this before ordering.
 Server Optional Extras Are NOT covered by PayPal Money Back Guarantee as they are Digital services.
 this can be confirmed By Calling PayPal Themselves for which WE have done...
                  

 

Account Deactivations
Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.

Cancellation Refunds
We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.. if you require a refund as your service was not as expected or did not work upon ordering you MUST request Via support ticket the refund before requesting cancellation otherwise any refund will be refunded only as store credit, if you follow the instruction properly then you will be refunded back to your Funding source

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

 

Extension

We are a company and as such we have bills to pay so cannot grant extensions to any service other than the standard ones from billing dates that are already laid out this is FINAL and non-negotiable..

 

Loss Or Damages

Needaserver shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Needaserver  ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, Needaserver shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Needaserver  ' servers. All damages shall be limited to the immediate termination of service.

Violations
Violations of these Acceptable Use Policies should be referred to support@needaserver.co.uk. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Disclaimer
Needaserver cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Needaserver are resold. Thus, certain equipment, routing, software and programming used by Needaserver are not directly owned or written by Needaserver. Moreover, Needaserver holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Needaserver sees fit.

Account Activation
By activating your account with Needaserver, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines, and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Server Uptime Guarantee
Needaserver guarantees 100% service (HTTP, FTP, pop, IMAP, SMTP) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

Needaserver reserves the right to amend any or all of the above policies, guidelines, and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.


Privacy
Revision date: 23/09/2017

Needaserver has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site.

Information Automatically Logged

We use your IP address to help diagnose problems with our server and to administer our Web site. We use this information for no other reason.

Order Forms

Our site uses an order form for customers to request services. (256-bit encryption). We collect sensitive information which is used only for our purpose, the not the third party receives any type of information from us.

Contact information from the order forms is used to get in touch with the customer when necessary.

Billing information that is collected is used to bill the user for services.

Unique identifiers are collected from Web site visitors to verify the user's identity.

Demographic and profile data is also collected at our site.

We use this data to tailor our visitor's experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use strong SSL encryption to ensure your privacy.

Third Parties

Information collected on this site is strictly for our use, NO OTHER OUTSIDE PERSONS MAY VIEW YOUR PERSONAL INFORMATION SUCH BILLING INFORMATION, ETC.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: support@needaserver.co.uk

 

Acceptable Use Policy
Revision date: 23/09/2017

As a provider of web site hosting and other Internet-related services, Needaserver offers its customer (also known as "Subscribers") and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. Needaserver respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, Needaserver  reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, Needaserver has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement, and is intended as a guide to the customer's rights and obligations when using Needaserver services. This AUP will be revised from time to time.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Needaserver cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because Needaserver cannot monitor or censor the Internet, and will not attempt to do so, Needaserver cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.

When subscribers disseminate information from the Internet, they must keep in mind that Needaserver does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information created is carried over Needaserver network and may reach a large number of people, including both subscribers and non-subscribers of Needaserver, subscribers' postings to the Internet may affect other subscribers and may affect Needaserver's goodwill, business, reputation or operations. For these reasons, subscribers violate Needaserver  policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:

Spamming: 
Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Needaserver, but also because it can overload Needaserver network and disrupt service to Needaserver subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Needaserver will investigate and shutdown the account that is SPAMing. A $250 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore, Needaserver  reserves the right to prosecute for this violation. A $1.00 charge will be assessed PER EMAIL sent should Needaserver choose to pursue and prosecute.

Audio/Video Streaming: 
Audio/Video Streaming is not hosting friendly. As such, Needaserver does not allow any streaming of audio or video content. Offending accounts will be suspended without noticed or terminated.

Adult-Oriented Content: 
Needaserver does not allow adult content and will suspend/terminate any offending account.

Large File Policy: 
Needaserver is not for file hosting and distribution - as such, customers may not host any files larger than 50MB in size that is observed to be available for the sole purpose of download. Such files include but are not limited to.ISO, audio/video files, EXE files. If you are unsure whether your file is against this policy, please e-mail support@needaserver.co.uk.

Obscene Speech or Materials: 
Using Needaserver's network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. Needaserver is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.

Defamatory or Abusive Language: 
Using Needaserver network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.

Forging of Headers:
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks: 
Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).

Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities: 
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.

Facilitation a Violation of this AUP: 
Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.

Export Control Violations: 
Exporting encryption software over the Internet or otherwise, to points outside the United States.

Usenet Groups: 
Needaserver reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

Other Illegal Activities: 
Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available Ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.

Other Activities: 
Engaging in activities, whether lawful or unlawful, that Needaserver determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.

As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. Needaserver will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with Needaserver policy or applicable law. However, when Needaserver  becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by Needaserver .

Needaserver is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching Needaserver facilities from those subscribers may have originated from a customer of the subscriber or from another third party. Needaserver does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. Needaserver reserves the right to directly take action against a customer of its subscribers. Also, Needaserver may take action against the Needaserver subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, Needaserver anticipates that subscribers who offer Internet services will cooperate with Needaserver in any corrective or preventive action that Needaserver deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Needaserver policy.

Needaserver will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. Needaserver may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Needaserver may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a website, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. Needaserver assumes no obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, Needaserver may disclose subscriber information or information transmitted over its network where necessary to protect Needaserver and others from harm, or where such disclosure is necessary to the proper operation of the system. However, Needaserver will never sell information to other services or outside companies.

Needaserver expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber's failure to comply with those laws will violate Needaserver policy. Finally, Needaserver wishes to emphasize that, in signing the Service Agreement, subscribers indemnify Needaserver for any violation of the Service Agreement, law or Needaserver policy resulting in the loss to Needaserver or the bringing of any claim against Needaserver by any third party. This means that, if Needaserver is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will be responsible for payment of any damages awarded against Needaserver, plus costs and reasonable attorney's fees.

We hope this AUP is helpful in clarifying the obligations of Internet users, including Needaserver and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to support@needaserver.co.uk.

 

Fraud

we as a company will not tolerate any Fraudulent information or services if you Provide False or misleading information on your user Registration you will not be allowed any services if you already have some Provisioned Services they will be Terminated without Refund as a 

breach of our TOS. if you Host Services that are Misleading or Fraudulent like Spam of Phishing Websites it will be Reported to the Local Authority and your account will be terminated with no possible refund.

Multiple or Duplicate accounts will also result in account Removal of both accounts

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